Refund Application | AI Room Design
Refund Application guide for AI Room Design: check eligibility, gather order details, submit securely and understand review and payment timelines.
Check the right route first
If an AI task failed, review your credit history before requesting a payment refund—the task credits may already have been restored automatically. For a charge refund, read the Refund Policy.
Information to prepare
- Order or invoice number and charge date
- Email used for the AI Room Design account
- Purchase type: subscription or one-time credits
- Amount and currency shown on the receipt
- Clear reason for the request
- Task ID, billing screenshot or error evidence when relevant
Never send your password, full card number, card security code, recovery codes or private room images that are unrelated to the issue.
How to submit
- Sign in and check billing and credit history.
- Open the support option shown in your account or the website footer.
- Use the subject “Refund request” and provide the details above.
- Keep the confirmation and reply in the same conversation so the case can be traced.
If you cannot access the account, explain that in the request and provide only enough transaction information for safe identity verification.
What happens next
We aim to provide an initial decision within 5 business days. We may ask for proof of purchase, confirmation that the account is yours or permission to inspect the relevant task log. An incomplete or inconsistent request can take longer.
If approved, the refund is sent to the original payment method. Your bank or payment provider determines when it appears. If declined, the response should state the main reason; you may reply once with corrected details or new evidence.
Contacting us first often resolves billing errors faster and does not remove any mandatory right to contact your bank, payment provider or local consumer authority.