Refund Policy | AI Room Design

What this policy covers

This Refund Policy applies to paid AI Room Design subscriptions and one-time credit purchases. It is separate from the automatic return of credits for an AI task that fails.

Failed AI generations

When a generation is confirmed as failed or cancelled by the provider, the credits consumed for that task are designed to be restored automatically. Check your credit history first. If the return is missing, contact support with the task ID; this is a credit correction, not a cash refund.

When a payment refund may be approved

We review requests involving duplicate charges, unauthorised transactions, a paid service that was not delivered because of a verified technical fault, or an accidental purchase that remains substantially unused. For a subscription renewal, tell us promptly if there has been no meaningful use after renewal. Evidence may be required to prevent fraud.

Usually not refundable

Successfully delivered AI generations, used credits, dissatisfaction caused only by prompt choice or subjective style preference, completed billing periods, and purchases connected with abuse or policy violations are generally not refundable. AI variation alone is not a service defect.

Timing and local rights

Submit a request as soon as possible, preferably within 7 days of the charge. This operational window does not reduce any non-waivable cooling-off, defective-service or consumer right in your country. In the EU/EEA, rules for digital services and digital content may depend on whether performance began with your express request.

Review and payment method

Use the Refund Application and include the order number, account email, charge date, reason and relevant screenshots. We aim to complete the initial review within 5 business days. Approved refunds go to the original payment method; the processor or bank controls the final posting time, currency conversion and any external fees.